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IT Support Engineer – L2 August 5, 2025
Job Description
The IT Support Engineer – L2 is responsible for providing advanced technical support for IT-related issues, ensuring smooth operation of end-user systems, network devices, and business applications. This role involves handling escalated tickets from L1 support, troubleshooting hardware/software problems, and assisting in IT infrastructure maintenance. The L2 engineer will also work closely with IT management to improve efficiency, learn new technologies, and ensure high availability of IT services.
Key Responsibilities
1. IT Support & Troubleshooting:
- Act as the escalation point for L1 support and resolve complex IT
- Provide technical support for desktops, laptops, printers, and peripherals.
- Troubleshoot hardware faults, OS issues, and software-related problems.
- Assist users with Office 365 applications (Outlook, Word, Excel, Teams, OneDrive, SharePoint).
- Handle user access issues, password resets, and account lockouts.
2. Network & Connectivity Support:
- Troubleshoot LAN/Wi-Fi connectivity issues, switches, and routers.
- Identify and resolve network performance issues affecting
- Assist in basic configuration and troubleshooting of network devices.
3. Hardware & Asset Management:
- Install, configure, and troubleshoot desktop/laptop hardware and peripherals.
- Perform basic hardware replacements (RAM, SSDs, power supplies,).
- Maintain inventory of IT assets and assist in
- Coordinate with vendors for hardware repairs and warranty claims.
4. Business Application Support:
- Provide support for ERP systems, POS applications, and other enterprise tools.
- Assist in application installations, updates, and troubleshooting errors.
- Work with vendors for application-related support and issue resolution.
5. Backup & Security Support:
- Assist in data backup operations and file recovery processes.
- Support endpoint security, antivirus management, and updates.
- Follow IT security policies to ensure user compliance with best practices.
6. Learning & Collaboration:
- Willingness to learn new technologies and improve technical
- Stay updated with IT trends, new tools, and troubleshooting techniques.
- Collaborate with team members to resolve issues efficiently and share knowledge.
- Work as a team player, ensuring smooth coordination with IT staff and end-users.
7. Documentation & Process Improvement:
- Maintain IT knowledge base with troubleshooting guides and
- Document common issues and resolutions for improving IT response
- Provide user training on basic IT troubleshooting and best practices.
🛠️ Required Skills & Qualifications:
- 2-4 years of experience in IT support, helpdesk, or system
- Strong knowledge of Windows OS (Windows 10/11, Windows Server 2016/2019/2022).
- Experience troubleshooting Office 365 applications and email configurations.
- Basic understanding of networking (LAN, Wi-Fi, routers, and switches).
- Hands-on experience with hardware troubleshooting and replacements.
- Knowledge of ERP, POS, or other business applications is a
- Ability to learn new technologies and adapt to changes in the IT
- Strong teamwork skills, with a collaborative and problem-solving
Job Details
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Job Posted August 05, 2025
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Location Andhra Pradesh & Telangana.
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Offered Salary: Not Disclosed
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Experience 2 - 4 Years
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Career Level IT Support Engineer – L2
Job Skills
Civil Engineer Executive
UI & UX
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